Privacy Policy

1. Introduction

Eldridge Family Dentistry ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, and share information through our website and our dental practice operations.

2. Information We Collect

We may collect several types of information from and about users of our website and patients of our practice, including:

• Personal Information: Name, mailing address, email address, and telephone number.
• Health Information: Dental history, medical conditions, and treatment preferences (collected only when you request or receive care).
• Insurance Information: Carrier details, policy numbers, and group information.
• Technical Data: IP address, browser type, and usage patterns collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect to:

• Schedule and manage your dental appointments.
• Provide high-quality dental care and treatment.
• Process and file insurance claims on your behalf.
• Communicate with you regarding your care, including appointment reminders.
• Improve our website and patient experience.
• Comply with legal and regulatory requirements.

4. How We Share Your Information

We do not sell your personal or health information. We share your information only in the following circumstances:

• Insurance Carriers: To verify coverage and process claims.
• Referred Specialists: When you require specialized care, we share necessary records with the receiving provider.
• Legal Requirements: As required by HIPAA, state law, or in response to valid legal requests.
• Service Providers: With trusted partners who assist in our operations (e.g., billing services), subject to strict confidentiality agreements.

5. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to analyze traffic and improve performance. We may use tools like Google Analytics to understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.

6. Your Rights

Under applicable laws, including HIPAA, you have the right to:

• Access and receive a copy of your dental records.
• Request corrections to inaccurate or incomplete information.
• Request a restriction on how we use or share your information.
• Request deletion of certain personal data (subject to legal record-retention requirements for medical records).

7. Children's Privacy

We are committed to protecting the privacy of children. Our website is not intended for children under 13. We collect and maintain information about minors only with the consent of a parent or legal guardian, in accordance with COPPA and HIPAA regulations.

8. Data Security

We implement robust physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or loss. This includes secure encryption for electronic records and locked storage for paper records.

9. Contact for Privacy Questions

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the effective date.